Terms of Service

Agreement

These terms govern access to the Grati5 employee recognition platform (the Service) and this website. If your company has signed an order form or master agreement with us, that agreement takes priority where it differs from these terms. By creating a workspace or using the Service, you confirm you are authorised to accept these terms on behalf of your company.

Accounts and workspaces

• Each customer company has its own workspace. Administrators control who is invited and what they can access.
• Login credentials are personal. You are responsible for keeping them secure and for activity under your account.
• Administrators are responsible for keeping employee records accurate, directly or through an HRMS sync.

Acceptable use

Recognition is meant to be sincere and respectful. Users must not use the Service to:

• Post harassing, discriminatory, defamatory or unlawful content.
• Trade, sell or artificially inflate points, or game reward rules.
• Attempt to identify individuals from team-level insights or bypass minimum group sizes.
• Interfere with the security or operation of the Service, or access it by automated means without permission.

Administrators may remove content that breaks these rules or company policy.

Points and rewards

• Points have no cash value outside the Service and cannot be transferred between workspaces.
• Your company funds the rewards budget. Redemptions draw from that budget at face value.
• Vendor rewards are fulfilled by our reward partners and are subject to their availability and terms.
• Company-specific rewards are fulfilled by your company, which is responsible for delivering them.
• Your company decides how points are handled when an employee leaves.

AI features

AI message assistance suggests wording based on what the sender provides. Suggestions may be imperfect, and the sender is responsible for reviewing and approving every message before it is sent. Nothing is posted without the sender's action. Your company may disable AI features at any time.

Customer data

Your company owns the data it and its employees put into the Service. We use it only to provide and improve the Service as described in our Privacy Policy and data processing agreement. You can export your data at any time during the subscription.

Fees and renewal

Platform fees are charged per enabled employee for the term in your order form and are payable in advance. Plans renew for the same term unless either party gives notice before renewal. Headcount may be trued up once a year. Fees are exclusive of applicable taxes.

Availability and support

We work to keep the Service available and to fix issues promptly. Planned maintenance is scheduled outside business hours where possible and announced to administrators in advance. Support levels depend on your plan.

Termination

Either party may end the agreement for a material breach that is not fixed within 30 days of written notice. On termination, access ends, and customer data is available for export for 30 days before deletion.

Liability

To the extent permitted by law, neither party is liable for indirect or consequential losses, and each party's total liability is limited to the fees paid for the Service in the twelve months before the claim. Nothing limits liability that cannot be limited by law.

Governing law and contact

These terms are governed by the laws of India, and the courts of Mumbai have exclusive jurisdiction. Questions about these terms can be sent through the contact page.